Cookie Policy

Version: 1.0 Last Updated: March 2026

Overview

This Cookie Policy explains how fioora ("we", "us", or "our") uses cookies and similar tracking technologies when you visit our website at fioora.in. By using our website, you consent to the use of cookies as described in this policy.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help us provide you with a better experience by remembering your preferences, keeping you logged in, and understanding how you use our site.

Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for the website to function and cannot be disabled.

Cookie Name	Purpose	Duration	Type
fioora_access	Stores your JWT access token for authentication	15 minutes	httpOnly, Secure
fioora_refresh	Stores your JWT refresh token to keep you logged in	30 days	httpOnly, Secure
csrftoken	Django CSRF protection to prevent cross-site request forgery	Session	httpOnly
sessionid	Django session identifier	Session	httpOnly

Analytics Cookies (Optional)

These cookies help us understand how visitors interact with our website. They are only set if you have accepted analytics cookies via our Cookie Consent banner.

Cookie Name	Purpose	Duration	Type
_ga	Google Analytics — distinguishes unique users	2 years	First-party
_ga_*	Google Analytics — stores session state	1 year	First-party
_gid	Google Analytics — distinguishes unique users	24 hours	First-party

Functional Cookies (Optional)

These cookies enable enhanced functionality and personalisation.

Cookie Name	Purpose	Duration	Type
cookie_consent	Remembers your cookie consent preferences	1 year	First-party

Your Cookie Choices

You can control cookies in the following ways:

1. Cookie Consent Banner: When you first visit our site, you can choose to accept or decline optional cookies via our consent banner.
2. Cookie Settings: Click "Cookie Settings" in the footer to update your preferences at any time.
3. Browser Settings: You can control cookies through your browser settings. Note that disabling essential cookies may prevent the website from functioning correctly.
4. Google Analytics Opt-out: You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Third-Party Cookies

We use the following third-party services that may set cookies:

• Google Analytics: Used for website analytics. Privacy Policy: https://policies.google.com/privacy
• Razorpay: Used for payment processing. Cookies are set during the payment flow only. Privacy Policy: https://razorpay.com/privacy/

Data Protection

Cookies that store authentication data (access and refresh tokens) are:

• httpOnly: Cannot be accessed by JavaScript (prevents XSS attacks)
• Secure: Only transmitted over HTTPS connections
• SameSite: Restricted to same-site requests (prevents CSRF)

Changes to This Policy

We may update this Cookie Policy from time to time. We will notify you of any material changes by updating the "Last Updated" date and, where required by law, by seeking your renewed consent.

Contact Us

If you have questions about our use of cookies, please contact us:

• Email: privacy@fioora.in
• Address: fioora, Mumbai, Maharashtra, India
• Grievance Officer: See our Grievance Redressal page

This Cookie Policy complies with the Digital Personal Data Protection Act 2023 (DPDPA) and IT Act 2000.